How can we help?

Need assistance or have feedback? Reach out to us directly, and we will get back to you as soon as possible!

Email us at:
support@parentinglab.app

Frequently Asked Questions (FAQ)

I got a new iPhone. Do I need to buy the app again?
No! As long as you are using the same Apple ID, simply go to the Paywall screen inside the app and tap "Restore Purchases" at the bottom. Your premium access will be restored immediately.
How do I cancel my subscription?
All subscriptions are managed securely by Apple. To cancel, open your iPhone's Settings app > tap your Name/Apple ID at the top > tap Subscriptions > select our app, and tap Cancel Subscription.
Does the app work offline?
Because SnapWords uses advanced AI to instantly recognize objects and generate bilingual sentences, an active internet connection (Wi-Fi or Cellular) is required to process the images.